Most businesses use computers, mobile devices, Wi-Fi an and Internet services to keep them running day-to-day. If there is an outage, interruption or these systems don’t work properly then this generally means that means lost business through not being able to provide products and services to their customers or take payments.
Having an IT Support Helpdesk to call on means that experts that understand all elements of the technology can get to work straight away in repairing and restoring the systems back to working order. In most cases the work will be carried out remotely in minutes without having to call round random providers hoping for a call out appointment slot. Because of this we think an IT Support Helpdesk contract is essential.
If encounter issues and need assistance all you need to do is call us or e-mail through your issue. The average waiting time speak to one of our engineers on the IT Support Helpdesk is 17 seconds and in most cases we’ll get to work straight away on your issue, however, we also have an IT Service Level Agreement (IT SLA) which sets the IT Service delivery goals for each type of support call we receive. You can view the full details on our IT SLA here.