Privacy Policy

777 Networks Limited Privacy Notice

 

Introduction

 

This Privacy Notice sets out how 777 Networks Limited, its subsidiaries and affiliates (collectively, “777 Networks“, “we“, “us” and “our“) will process your personal data and the privacy rights and choices available to you.   777 Networks is firmly committed to privacy, the responsible use of information, the need to safeguard the privacy of our clients and visitors to our website, and to maintaining compliance with data protection laws and regulations. We take our responsibilities in respect of your personal data extremely seriously.

 

This privacy notice covers users of our websites, individuals we may do business with and process their personal data, and employees of companies we interact with when providing our technical support services (collectively referred to as “Customer”, “you” or “your”).

Our websites are not intended for or directed at persons under 16 years of age. 777 Networks does not knowingly collect, use or disclose personal data from anyone under 16 years of age.

 

Privacy Notice Updates

 

This Privacy Notice was last updated on 10th February 2020.

 

We keep our Privacy Notice under regular review. Any changes we make to our Privacy Notice in the future will be posted on our website.

 

Who Is Responsible For Your Personal Data

 

777 Networks Limited is a Microsoft Partner and Microsoft Cloud Solution Provider based in Leeds and registered in England & Wales (company number: 07604069; registered address as Norfolk House, 22-24 Market Place, Swaffham, Norfolk, England, PE37 7QH).

 

For the purposes of the European Union (“EU”) General Data Protection Regulation (“GDPR”) and UK Data Protection Act (2018), 777 Networks Limited is the data controller of all personal data processed through this Website and where you provide your personal data directly to 777 Networks for example during interaction with the sales or technical support team in the UK.

 

If you have any queries, wish to exercise your rights or raise a complaint please contact us at:

 

data.governance@777networks.co.uk

777 Networks
4100 Park Approach
Leeds
LS15 8GB
UK

 

The Data We Collect About You

 

Personal data or personal information refers to information in any form that can identify an individual.  This includes any data, attributes or activities associated with an identified person or can be combined to identify a person.  Any personal data you supply to us will be treated in accordance with applicable data protection law.

 

When you provide personal data about others, you must ensure you notify the relevant individual(s) before sharing their information and present this Privacy Notice, explaining that their personal data will be processed in accordance with this Privacy Notice, and obtaining their consent, where appropriate.

 

We collect information:

  • When you contact 777 Networks via any channel, including phone, email or online inquiry.
  • When you browse and use the 777 Networks website.
  • When you create an account with 777 Networks or join our marketing list.
  • We also collect information from third party sites or publicly available sources e.g. credit reference agencies, marketing providers and advertising platforms.

 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 

Business Contact Information Business or company information related to an individual, sole trader or partnership including:

·        Company Name and Address

·        First and Last Name

·        Home Address

·        Email Address

·        Telephone Number

·        Company Bank details

·        Job Title

·        Key Beneficial Owner or Contacts – e.g. Managing Director, Finance Director, Purchasing or Accounts Payable

·        Training History

·        Website details

   
Technical Support Contact Information Personal data you give us when you call us to request technical support:

·        First and Last Name

·        Company and Job Title

·        Email Address

·        Telephone Number

·        We also keep a record of any comments, feedback, opinions, questions or complaints you raise.

Marketing Contact Information Personal data you give us when you join our marketing lists or agree to receive marketing when making an inquiry:

·        First and Last Name

·        Company and Job Title

·        Email Address

·        Telephone Number

Call recordings data Personal data that may be captured during recordings of calls to the 777 Network main phone number or IT support helpdesk.

 

Website Technical Data Collection of technical information from mobile device or computer when you access our website:

·        Internet protocol (IP) address

·        Browser type and version

·        Time zone setting and location

·        Browser plug-in types and versions

·        Operating system and platform

 

The IP address may provide an approximate location, but this will be no more precise than the city, state or country.

 

Unless user has elected to remain anonymous through device and/or platform settings, this information may be collected automatically if service is used through mobile device(s), mobile’s browser or otherwise

E-mail Communications Technical Data When we send marketing emails to you, the following information is collected automatically:

·        Internet protocol (IP) address

·        Email Address

·        Interaction with email (e.g. read, deleted or click on an embedded link) and the time and date of such actions.

·        Device type

 

The IP address may provide an approximate location, but this will be no more precise than the city, state or country.

 

 

Uses of Your Personal Data

 

In the table below, we have described the ways we plan to use your personal data, and which of the lawful bases we rely on to do so.  We have also identified what our legitimate interests are where appropriate.  We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data and those are listed.

 

Purpose/Activity Type of Information Lawful basis for processing including basis of legitimate interest
To manage our relationship with you, which may include:
(a) Informing changes to our terms or privacy notice
(b) General administration – responding to queries or requests, setting up accounts and billing(c) Requesting feedback, to leave a review or take a survey
·     Business Contact

·     Technical Support

·     Marketing and Communications

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated, account administration, maintain on-going business relationships, and to monitor and improve our customer services).
To provide our IT management, IT support and other services, which may include:
(a) Communications with our IT management and IT helpdesk support team(b) Logging of helpdesk calls(c) Resolution of problems and incidents(d) Requesting feedback, to leave a review or take a survey
·     Technical Support

·     Marketing and Communications

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to keep our records updated, understand customer use of our services, provision of IT support services, and manage capacity / resource levels and service performance).
To contact you following a business enquiry, a request for further information or in relation to an on-going business relationship.  To deliver relevant marketing communications to you.  To measure or understand the effectiveness of the marketing we send to you. (a) Business Contact
(b) Marketing and Communications(c) E-mail Communications Technical Data
(a) Necessary for our legitimate interests (to maintain business communications with our customers, develop our relationships, study the effectiveness of marketing campaigns, to grow our business, and to inform our marketing strategy).
To carry out background checks, verify and validate companies and ownership. (a) Business Contact (b) Credit Reference
To administer and enhance this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Website Technical Data (a) Necessary for our legitimate interests (for maintaining and improving our website, keep our website updated and relevant for our customers, to run and grow our business)
For reference purposes to verify requests or queries raised over the phone and responses / support provided.  Also to carry out call listening for the purpose of reviewing knowledge and training needs of the IT support call handlers. (a)Phone call recordings (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to support staff training needs, monitor and improve our customer services).

 

Disclosure of your Personal Data

 

The information 777 Networks collects about you will be transferred to and stored on our servers located within the UK and the EU (?). We are very careful about who else your information is shared with.

 

We may share your information with third parties and data processors. The types of third parties and data processors whom we share your information with includes:

  • IT service and cloud providers: that support our internal business processes for the purposes of data storage, communications (e.g. email), help desk ticketing, business administration, financial accounting, and to help us to resolve any issues you may have with our services;
  • Payment providers: for the purposes of providing payment services, for example when they process information such as credit card payments, and to carry out fraud checks or provide support services;
  • Marketing and advertising partners: to provide marketing services, ensure that you see advertising which is relevant to you, and send you email and postal marketing on our behalf.
  • Our Partners providing IT software or support: where you request us to identify and engage third party providers of IT related services such as software, hardware or consultancy; and
  • Courier and Delivery companies: for dispatch of orders and to arrange pick up or delivery of returns and replacements.

 

777 Networks will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice when it is transferred to third parties.

 

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

 

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement;
  • in order to enforce our contractual terms with you and any other agreement;
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police; and
  • to any other person or organisation with your consent to the disclosure.

 

International Transfers

 

In some cases the personal data 777 Networks collects from you might be processed outside the European Economic Area (“EEA”), such as the United States or Australia. These countries may not have the same protections for your personal data as the EEA.  However, we are obliged to ensure a similar degree of protection is afforded and takes steps to ensure transfers of personal data outside the EU are done lawfully.

 

Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an appropriate framework that protects the fundamental rights of anyone in the EU for transatlantic data transfers, such as the EU-US Privacy Shield or European Commission approved standard contractual clauses.

 

Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.

 

Direct Marketing

 

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our products and services that may be of interest to you and we may contact you to do so by email or phone.

 

You can control your email marketing preferences by:

  • Clicking the relevant “Unsubscribe” link presented in any promotional and marketing emails we send; and
  • Calling us or sending an email requesting removal from our mailing list.  If sending an email please state Marketing UNSUBSCRIBE in the e-mail subject header.

 

If you opt out or unsubscribe from emails communications providing marketing information on our products and services, we may still need to send you important service-related emails that are necessary to the on-going use of our services.

 

Your Rights

 

Under the UK data protection act (2018) and GDPR, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact 777 Networks using the contact details set out above.

 

In certain instances, and subject to certain conditions, you have these rights:

  • The right of access – You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance law.
  • The right to rectification – You are entitled to have your information corrected if it is inaccurate or incomplete.
  • The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain personal information that we hold about you, for example where the processing does not comply with applicable data protection laws;
  • The right to restrict processing – You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
  • The right to object to processing – You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out
  • The right to withdraw consent – If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time
  • The right to data portability. when technically feasible the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions.

 

Retention of Your Information

 

777 Networks will keep your personal data for as long as is necessary for the purposes we have described.   Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • Where you provide your personal data on our websites and we do not engage, communicate or develop a business relationship with you then we will only retain your contact details for up to 12 months.
  • For as long as we provide services and/or goods to you, managing our relationship and operations, and then for as long as someone could bring a claim against us. This is generally up to 7 years once our business relationship has ended; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

 

When your personal data is no longer necessary, we will take reasonable steps to securely destroy your information or permanently de-identify it.

 

 

Security

777 Networks employs security measures based on industry good practices (for example ISO 27001:2013 certification) to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, damage and unauthorised alteration.  We use physical, electronic, and procedural safeguards to protect any personally identifiable data stored on our computers. Only authorised employees have access to the information you provide us.

Individuals are ultimately responsible for the security of any user names and passwords we supply to them.  Please take care when using and storing them. 777 Networks recommends that you do not divulge your password to anyone. You should log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if you are sharing a device or computer, or you are using a computer in a public place.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Cookies And Other Tracking Technology

 

777 Networks uses cookies to deliver the best possible web experience. You can change your cookie preferences at any time.

 

Alternatively, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

 

To find out how to manage cookies on popular browsers please refer to the following links:

 

To find information relating to other browsers, visit the relevant browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

Third-party links

 

This website may include links to third-party websites, plug-ins and applications as well as embedded content.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy notices.  When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

Complaints

 

If you wish to complain about our use of personal data, please can you contact us in the first instance using the contact details above.

 

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO).   For further information on how to complain to the ICO, please refer to the ICO website.

 

To learn more about how to secure the data that you collect and use within your business please see our IT Security page.