Managed IT Services FAQs
A managed IT support system company assumes responsibility for a variety of IT systems (e.g. telephones, email, internet, networks) for a client, providing assistance as and when required. This may include hardware and software installation, general maintenance, troubleshooting, and repairs.
Managed IT support systems are a worthy investment for smaller businesses that don’t have an internal IT function, or for larger businesses that need to outsource a specific service outside of their in-house team’s capabilities. Consider how much your systems being down will cost your business, and if you have the capabilities in-house to get them back up and running. We have an in-depth blog which discusses the value of IT support systems in more detail, which you can read here.
Managed IT services can include a range of IT services for businesses, including:
- Network monitoring and maintenance
- Network security
- Data storage
- Installations, upgrades, and maintenance of both hardware and software
- Performance monitoring
- Help desk support
Check out our blog for more information on this.
Smaller businesses and start-ups can really make the most of managed IT services, as there really is little need for an in-house IT support team, yet they’re unlikely to have such capabilities within the team.
On the other hand, larger businesses outsource managed IT services for a number of reasons from cost and value, to productivity and in-house skills shortages. Data-sensitive companies may choose to use managed IT services to protect sensitive information on their network.