Managed IT Services FAQs
A managed IT support system company assumes responsibility for a variety of IT systems (e.g. telephones, email, internet, networks) for a client, providing assistance as and when required. This may include hardware and software installation, general maintenance, troubleshooting, and repairs.
Managed IT support systems are worth it for smaller businesses that don’t have an internal IT function, or for larger businesses that need to outsource a specific service outside of their in-house team’s capabilities.
Consider how much your systems being down will cost your business, and if you have the capabilities in-house to get them back up and running.
Managed IT services can include a range of IT services for businesses, including:
- Network monitoring and maintenance
- Network security
- Data storage
- Installations, upgrades, and maintenance of both hardware and software
- Performance monitoring
- Help desk support
Smaller businesses and start-ups can really make the most of managed IT services, as there really is little need for an in-house IT support team, yet they’re unlikely to have such capabilities within the team.
On the other hand, larger businesses outsource managed IT services for a number of reasons from cost and value, to productivity and in-house skills shortages. Data-sensitive companies may choose to use managed IT services to protect sensitive information on their network.